Defining the Handover Process & Identifying Key Stakeholders
Saturday, September 19, 2009
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Problem: you have a set a documents that are detrimental to several key stakeholders but for some reason, a one week process become a month and a half. What just happened?
Solution: Define the Handover Process and Identifying Key Stakeholders
This entails systematically knowing what are the key documents/deliverables, who are the key stakeholders and outlining the process of how the document/deliverable gets passed down to the next stages. Finally, communicate and obtain agreement.
Example:
My example deals with one that entails Process Narratives. So there was a key document which was never identified with the entire project team. So two stakeholders were out of the loop. Not until the time came that they need to develop their own materials based upon this document that they called a red flag to obtain this information. Well, as it turned out, because no one consulted the two stakeholders, the document was inadequate for use. This then required re-work so as to meet the necessary value to the other stakeholders.
In addition, because no one knew who the document should have gone to and by which order, additional time was wasted.
Solution: Define the Handover Process and Identifying Key Stakeholders
This entails systematically knowing what are the key documents/deliverables, who are the key stakeholders and outlining the process of how the document/deliverable gets passed down to the next stages. Finally, communicate and obtain agreement.
Example:
My example deals with one that entails Process Narratives. So there was a key document which was never identified with the entire project team. So two stakeholders were out of the loop. Not until the time came that they need to develop their own materials based upon this document that they called a red flag to obtain this information. Well, as it turned out, because no one consulted the two stakeholders, the document was inadequate for use. This then required re-work so as to meet the necessary value to the other stakeholders.
In addition, because no one knew who the document should have gone to and by which order, additional time was wasted.
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